Individual items of small amount* may be returned for refund using our easy online feature found here. For exchanges, repairs or items of large amount*, please call a Service Specialist at 941-008-8215 for assistance
Special orders and engraved jewelry items (other than rings) are final sale.
Any ring where personal engraving was added may be returned, exchanged or resized where possible (with the exception of special orders), however the engraving fee is non-refundable.
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 3-10 business days for the credit to reflect on your account. This time frame begins once we send you an email confirming we have received your package and it is returned to our inventory.
The recipient or purchaser will be responsible for all return shipping and insurance fees.
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization.You will only pay for return shipping. To receive a return authorization on orders shipped within the United States follow the steps outlined below
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Blue Nile), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Upgrade Program May not be returned for credit. All engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Return Merchandise Authorization code, returns sent C.O.D., and improperly packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
To return a diamond or jewelry item to Art Store, follow the below process:
1- For all returns click on Return and fill the form after submitting form you will be have a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
2- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for replacement cost. For security reasons, do not write Art Store anywhere on the outside of the box.
1- PayPal Returns
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
2- Shipping Charges
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online.