Order Tracking And Delivery

You can check the status of your order by clicking "Track Order" below..


We will send you an email and SMS upon order confirmation. You can also check the status of your order by clicking 'Track Order' below.


The different statuses on My Orders are:


  • PLACED: Your order is placed
  • DISPATCHED: Your item has been handed over to the courier
  • DELIVERED: Your item has been delivered
  • CANCELLED: Your order has been cancelled
  • REVERSED: Your request to return/replace is in process
  • RETURNED: You have returned your item and received refund
  • REPLACED: Your replacement request is complete
  • COURIER RETURNED: The item is returned to Artstore by the courier as undelivered
  • You can change your address any time before your item is shipped from My Orders. Once we ship it the address can't be changed. You can also check the status of your order by clicking "Track Order" below.



    Order Cancellation

    Click on "Cancel Order" below. Choose the relevant order, select the reason and submit to initiate cancellation.


    If you already paid for your order, we will refund the money in the original mode of payment. Payment made through Paypal would get refunded in Paypal Account. You can also check the status of your refund by clicking "Track Refund" below.


    Yes, you can cancel your order any time before delivery. Go to My Orders and click on 'Cancel' next to the relevant item.



    Return/Replacement

    Click on "Return/Replace" below and select the reason to initiate return or replacement of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.


    Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and delivery dates.



    Refund

    Once we receive the original item, we will do quality check within 2 days and initiate refund.


    If you cancelled the order before shipment, we would start the refund almost immediately. Incase you cancelled the order after shipment, it might take upto 6 days to initiate the refund.



    Payments

    You can use any one of the following payment methods:


  • Cash on Delivery

  • Paypal